Privacy policy

Last updated: July 29, 2026

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: Including your name, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, payment card details, transaction confirmations, and form of payment.

  • Account information: Including your username, password, security questions, preferences, and settings.

  • Transaction information: Including the items you view, put in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past purchase history.

  • Communications with us: Including the information you include in customer support inquiries or email exchanges.

  • Device information: Including information about your device, web browser, network connection, IP address, and other unique identifiers.

  • Usage information: Including details regarding your interaction with the Services, such as how and when you navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, communicate with customer support, or otherwise provide us with your details.

  • Automatically through the Services: From your device when you browse our website, using cookies and similar tracking technologies.

  • From our service providers: Such as payment processors, fulfillment partners, IT security providers, and cloud storage vendors.

  • From marketing partners: Including third-party advertising platforms.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we process personal information for the following purposes:

  • Provide, Tailor, and Improve Services: To fulfill orders, process payments, arrange shipping from our Illinois warehouse, facilitate returns, remember your preferences, and manage your account.

  • Marketing and Advertising: To send promotional updates or show online advertisements related to products you have viewed or purchased.

  • Security and Fraud Prevention: To authenticate accounts, secure payment checkouts, detect and investigate fraudulent or illegal activity, and maintain safe operations.

  • Communicating with You: To provide responsive customer support, answer compatibility questions, and send transaction or order updates.

  • Legal Compliance: To comply with applicable tax, e-commerce, and data protection laws, or respond to valid law enforcement requests.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate operational purposes, subject to this Privacy Policy:

  • With Shopify and Core Vendors: IT management, payment processing, data analytics, cloud storage, and physical fulfillment/shipping providers (such as UPS and GLS).

  • With Business and Marketing Partners: To deliver targeted online advertising in accordance with applicable privacy regulations.

  • For Legal Reasons: In connection with business transactions (mergers or acquisitions), compliance with subpoenas, or enforcing our Terms of Service.

Relationship with Shopify

Our store is hosted by Shopify Inc., which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and processed by Shopify. To learn more about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to external websites operated by third parties. We do not control and are not responsible for the privacy policies, practices, or content of those third-party sites. We encourage you to review their terms before submitting information.

Children's Data

Our Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

While we implement standard security controls to protect your personal details, no security system is 100% impenetrable. We recommend using secure channels when sharing sensitive information with us.

We retain your personal information only for as long as necessary to maintain your account, fulfill orders, satisfy legal or tax requirements, and resolve dispute issues.

Your Rights and Choices

Depending on where you reside, you may have specific privacy rights regarding your personal information:

  • Right to Access / Know: Request details regarding the personal information we hold about you.

  • Right to Delete: Request that we delete your personal information, subject to legal retention obligations.

  • Right to Correct: Request corrections to inaccurate or incomplete information.

  • Right to Portability: Request a structured copy of your data for transfer to another service provider.

  • Right to Opt-Out of Targeted Advertising: Direct us not to share your information for targeted marketing.

  • Managing Communication Preferences: Unsubscribe from marketing emails at any time using the link in the footer of our communications.

You will not be discriminated against for exercising any of your privacy rights. To submit a request, please contact us using the information below.

Complaints & International Transfers

If you have concerns about how we handle your personal information, please reach out to us directly. You also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal requirements or business practices. Updates will be posted directly to this page with a revised "Last updated" date.

Contact Us

If you have any questions regarding our privacy practices, this policy, or if you would like to exercise your data rights, please contact us:

  • Email: support@popaparts.com

  • Phone: +1 (618) 298-5823

  • Support Hours: Monday–Friday, 9:00 AM–5:00 PM CST

  • US Fulfillment Center: 1107 N Ellis St, Bensenville, IL 60106, United States