Refund policy

At Popa Parts, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, uninstalled, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return

Contact Us: Email our support team at support@popaparts.com with your order number and reason for return.
Return Approval: If your return is accepted, we will send you clear instructions on how and where to send your package.
Ship Your Package: All authorized returns must be sent to our US fulfillment center:

Popa Parts Returns Department

1107 N Ellis St

Bensenville, IL 60106

United States

Note: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Fees & Restocking Fees

Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or you received the wrong part, please contact us immediately. We will evaluate the issue and provide a pre-paid return shipping label at no cost to you.
Customer Remorse / Ordering Wrong Part: If you ordered the wrong part or changed your mind, you will be responsible for paying the actual return shipping costs to our Illinois warehouse.
Restocking Fees: We do NOT charge any restocking fees ($0.00) on returned items.

Exchanges

The fastest way to ensure you get the correct component is to return the item you have, and once the return is accepted, make a separate purchase for the new part.

Refund Process

We will notify you once we've received and inspected your returned item. If approved, your refund will be processed automatically back to your original payment method within 5 to 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at support@popaparts.com.