Shipping policy

Last updated: July 29, 2026

At Popa Parts, we aim to make your order fulfillment fast, transparent, and hassle-free. All orders placed on our website are dispatched directly from our primary US fulfillment center located in Bensenville, Illinois.

Please review the details below regarding our shipping destinations, order processing times, transit estimates, and delivery policies.

Shipping Destinations & Rates

We currently specialize in domestic fulfillment across the United States.

  • Coverage Area: We ship to all 50 US states, including military bases (APO/FPO/DPO) and US territories where carrier ground service is supported.

  • Standard Shipping Cost: FREE ($0.00) on all standard domestic orders within the United States. There are no hidden handling fees at checkout.

Order Processing & Transit Times

To help you calculate total delivery expectations, total delivery time is divided into Handling Time (order processing) plus Transit Time (carrier delivery).

Stage Details / Timeline
Order Cut-Off Time 12:00 PM CST (Central Standard Time)
Handling Time (Order Processing) 1 to 3 business days (Monday – Friday)
Transit Time (Shipping Time) 1 to 6 business days (Monday – Friday)
Total Estimated Delivery Time 2 to 9 business days

Note: Orders placed after 12:00 PM CST on Friday or during weekends/federal holidays will begin processing on the next business day.

Carriers & Order Tracking

All packages are dispatched via reliable ground shipping partners, primarily UPS, GLS, and USPS.

Once your order has been packaged and handed over to the carrier at our Illinois warehouse, you will automatically receive a Shipment Confirmation Email containing your tracking number and a direct link to track your package in real-time. Please allow up to 24 hours for tracking updates to populate on the carrier's system.

Address Changes & Order Modifications

If you realize you entered an incorrect shipping address or need to modify your order, please contact us immediately at support@popaparts.com or call +1 (618) 298-5823.

  • Before Dispatch: We will do our best to update your delivery information prior to fulfillment.

  • After Dispatch: Once an order has left our Bensenville facility, we cannot modify the shipping address while in transit.

Damaged, Lost, or Stolen Packages

We take great care in packaging all replacement components safely. However, if an issue arises in transit:

  • Damaged in Transit: If your package arrives visibly damaged or the internal part was damaged during shipping, please photograph the damage and contact us immediately at support@popaparts.com. We will send out a replacement component or issue a full refund at no charge to you.

  • Lost or Delayed Packages: If your tracking number shows no movement for more than 5 business days or shows as "Delivered" but you have not received it, please check with household members or neighbors before reaching out to our support team. We will open a trace with the carrier and resolve the issue for you promptly.

Contact Us

If you have questions regarding shipping times, tracking inquiries, or part availability, please get in touch with us:

  • Email: support@popaparts.com

  • Phone: +1 (618) 298-5823

  • Support Hours: Monday–Friday, 9:00 AM–5:00 PM CST

  • US Fulfillment Center: 1107 N Ellis St, Bensenville, IL 60106, United States